Terms and Conditions for Ordering and Returns
All prices are inclusive of VAT at the current rate and delivery costs where applicable. We reserve the right to amend prices without prior notice. Cancellation of an order after despatch cannot be accepted. Goods are not sold on a sale or return basis.
We aim to despatch goods within 24 hours from the time they are ordered (subject to payment and business working days). Delivery dates cannot be guaranteed as delays may be due to circumstances beyond our control.
Any order re-shipped due to being refused or undeliverable the first time will have the original freight charge added to the due amount, in order to cover our administrative costs and additional transportation costs.
Neither Lilly Beau nor Royal Mail will accept claims for consequential losses due to late delivery.
Claims arising from damage to goods in transit must be brought to the attention of Lilly Beau in writing within 2 days of receipt of goods. Claims made outside this time limit will not be accepted.
In exceptional circumstances we accept returned goods but only if the following conditions are met:
a) When returning items, make sure they are securely packaged. We cannot refund goods damaged in transit if items are poorly packaged.
b) The item must be in perfect resalable condition with any packaging still intact. Any Gel Polish that has been used will not be refunded.
c) A request must be made to the company within 7 days of receipt of goods.
d) No returned goods will be accepted unless a returns authorisation has been agreed. You must include the information requested in the package.
e) For your own protection please obtain a proof of postage/ receipt from the carrier as Lilly Beau accepts no responsibility for lost parcels sent by you.
f) Lilly Beau will not be responsible for any postage costs.
The above terms and conditions are an integral part of every sale. Lilly Beau reserve the right to alter them at any time, without prior notice.